Shipping
Australian Domestic Shipping
Australia Post Express eParcel
3-5 business days
5-7 business days (WA only)
FREE express shipping on all AU orders over $100
New Zealand
DHL International Express
3-5 business Days
FREE express shipping over $350 NZD
$24 AUD flat rate on orders under $350 NZD
International
DHL International Express
7-14 business days
$29 AUD flat rate
$29 AUD flat rate
Returns
Tom & Gia complies with Australian Consumer Law and our products come with a Consumer Guarantee that ensures our products are sold without faults and are the same as described online.
We want you to love your T & G purchase, however if you have changed your mind, you can return your items within 14 days of receiving them.
Please carefully read our Return Policy here.
Duties & Taxes
For international orders, duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs.
Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations. By Charlotte is not liable for any late deliveries caused by local customs or third-party delivery companies.
For Australian orders, GST is already included in the retail price.