You request a return within 14 days of receiving your order.

The item is unused and in its original condition.

The item is in its original packaging and unworn. We can only accept the return of 'gift sets' if all original components and packaging are in original, unused condition.

All items, including gift boxes must be protected in secure packaging when you return the item.

Final Sale Items: All sale items purchased during sale periods are final. We do not offer refunds or credit notes on sale items that have been marked down or red penned unless the product is faulty, in which case we will provide a full refund. Items purchased using a discount/promo code are only eligible for store credit (including the welcome code), unless faulty.

Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.

Engraved items: All items that are engraved are not eligible for a return and are final sale.

Gift Cards and Vouchers

Please note: All return items will be inspected and quality assurance checked at our Head Office on return and it remains at the discretion of Tom & Gia as to whether the item will be accepted for refund based on the conditions above. Shipping and gift wrapping costs are non-refundable for change of mind returns.

Email our team at returns@tomandgia.com to request a return slip.

For all international orders, return shipping is the responsibility of the customer unless the product is deemed faulty. It is your responsibility to ensure the goods reach our warehouse as we cannot be responsible until they are received. We recommend using a tracked method of postage to ensure your return arrives to us safely. Please include the completed Return Form including your name, address, order number and RMA number in the parcel to prevent delays in the processing of your return.

If you received an item online which you believe to be faulty or damaged, please contact us immediately at customercare@tomandgia.com.au with 2 - 3 clear images, your order number and a detailed description and we will be in touch with next steps.